Shipping & Returns

Delivery

Each item on your order will be charged and shipped out to you as soon as it is available in our warehouse. If one or more of your items cannot be immediately dispatched to you, we will dispatch the remaining items, and let you know when we expect to be able to deliver the remaining items.

Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.

You have a choice of Shipping Methods, and the following delivery times can be used as a guideline and will depend on stock availability:

UK Standard Delivery (´Signed For´): This will be despatched via Royal Mail First Class ´Signed For´. We would advise that packages usually sent by this method are received within 2-5 working days from dispatch. Orders sent via this method will require a signature upon receipt

UK Royal Mail Special Delivery: This method is fully secure and we can track and trace the order for you. Orders placed by this method should reach you on the following working day, though there may be delays. We will endeavour to ensure that goods leave us on the day the order is received, providing the item is in stock or on the same day the goods reach us from our suppliers. However, goods despatched after 3pm may not be collected until the following day. Please note that goods despatched on a Friday will normally be delivered the following Monday. Goods despatched on Saturday / Sunday will normally be delivered on the following Tuesday. Orders sent via this method will require a signature upon receipt.

Standard Airmail: You will be charged a shipping cost for each item placed on your order. Upon entering the shipping country, deliveries will enter the postal system of the country concerned. It is our experience that goods delivered using this method arrive within 5-7 days of despatch for European destinations, and within 7-10 days of despatch for the Rest Of The World.

Overseas Courier Delivery: You will be charged a shipping cost for each item placed on your order. Orders will be dispatched using FedEx. This method is fully secure, and we can track and trace the shipment for you. Orders placed by this method should reach you within 2-3 days of despatch for European destinations, and within 3-5 days of despatch for the Rest Of The World. Orders sent via this method will require a signature upon receipt.

Delivery Costs

UK deliveries

Orders placed via Standard Delivery (Royal Mail ´Signed For´) will be shipped to you for £3.50.

Orders placed via Royal Mail Special Delivery will incur a £5 postage charge per item.

Overseas deliveries

Owing to the many different combinations of items that may form an order, it is difficult to offer a universal shipping cost.

If you wish to find out the delivery costs for a specific order, you may wish to place all the required items into your Shopping Bag and proceed to the Checkout page.

There is no obligation to buy at this point, but you can glance at the shipping costs by the various shipping methods. If you wish to go ahead with the purchase, you may then submit your order.

Availability

Each product page gives a ´usually delivered´ time which is an indicator (not a guarantee) on how long it will take us to ship your order.

If an item is out of stock with us at the time of your order, we will place an order from our suppliers. We keep in close contact with our suppliers and place orders with most of them on a daily basis.

If your order status is ´Special Order´ then you can rest assured that the utmost is being done to acquire your item, though delays may occur if the item is out of stock with the suppliers.

PLEASE NOTE: We endeavour to bring our customers the best value we can by running special offers throughout the web site, but please remember stocks are limited and subject to availability. Certain items may also be restricted to one per customer, and this will be indicated on the web site. In these circumstances, we may amend your order prior to despatch. We update our web site as quickly as possible in order to minimise disappointment. The price at which the goods are offered for sale are as displayed in your shopping basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.

Your payment card will not be charged until your order is shipped. We ship orders 6 days a week (Monday to Saturday).

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14-Day Money Back Guarantee

Unwanted items

We are happy to exchange unwanted items that are returned to us within 14 days. Please send the items to the address below and enclose a note quoting your order number and specifying with as much detail as possible which items you require in exchange.

For the return of high value goods (Over £25), we recommend that you use a special delivery service, as we cannot be responsible for non-delivery of returned items.

Damaged items

If the damage is limited to the case the item was delivered in, please visit the ´Contact Us´ page, email us with details of the damaged cases and we can send replacements out to you. If the damage affects the product itself please follow the instructions for faulty items.

Incorrect or Faulty items

Should you receive any items that you did not order, or that prove to be faulty, you can return them to the following address, provided you are returning the item from within the UK.:


Becka Ltd
25, Elwell Avenue,
Barwell,
Leicester.
LE9 8FH

United Kingdom

If you are sending them from outside the UK, please contact us for advice.
Please enclose a note quoting your order number and specifying whether you require an exchange or a refund.

PLEASE NOTE: You will be responsible for the cost of returning the goods to us, unless the item was delivered to you in error or was faulty.